Refund Policy

Your right to withdraw

If you live in the EU, you can withdraw from your purchase within 14 days of receiving it, without giving a reason. To do so, contact us within that period.

For health and hygiene reasons, sealed products (gummies, chocolate, honey and intimate products) can only be returned if their seal is unbroken. Once opened, they cannot be returned unless they are faulty.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or not as ordered, contact us within 14 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or refund you in full, including delivery costs.

How to return an item

Contact us before sending anything back: we will tell you where to send the parcel. Unless the item is faulty or wrong, the cost of returning it is yours.

Refunds

Refunds go to the original payment method within 14 days of us receiving the returned item (or, for damaged or wrong items, of us confirming the problem). Your bank may take a few more days to show the money.